Having a Consumer Mindset
Schools need to have a
“customer service attitude” towards their “clients”, which are the parents and
children. Parents need to become
informed “consumers” of the educational services being provided to their
children, and not accept anything less than the best.
Access to information about
their child’s school is crucial for parents if the system is to work to the
benefit of the “consumer” (parents). Remember when we first began changing to
“consumer-driven” health insurance?
Information about the cost of care and the quality of doctors and
hospitals was critical for employees to make informed decisions and being good
consumers of healthcare.
Just as people have learned to
become consumers of healthcare, parents need to become consumers of education. Parents need to view education, even public
education, as a service/product they are purchasing. After all, public education is purchased
through your tax dollars.
If the consumers (parents)
don’t demand a quality product we will not have positive changes in our
education system. Change needs to come
from consumers (parents) demanding something better.
Parents need to “kick the
tires” to ensure they’re getting the quality of education their children deserve
for the dollars they’re spending.
I
rescue failing students by remedying the Barriers to Learning.
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